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Cloud Payment Group brings to the market over 50 years’ experience spread across the Debt Collection, Software and Data industries delivering a unique dynamic approach to an antiquated industry.

  • Level 2, 2 Edward Street East Perth WA 6004
  • 1300 549 192

Digital Visual IVR

Digital Visual IVR

Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Centre Representative (CSR).

Interactive Voice Response (IVR) has been a critical part of customer service for many years. This fundamental customer experience works well but the technology at its heart hasn't changed much over the past 20 years.

Digital Visual IVR utilises the most engaging aspects of modern smartphones to streamline the user journey and empower customers with impactful, intuitive, and personalised visual menus.

Customer experiences matter. Many people stop doing business with companies due to poor customer service.

Modern customers have an expectation for self-service created from the demands of today’s busy society.

Cloud-based solutions enable work-flow automation, rapid deployments, seamless integration to IVRs & back-end systems. This will increase your customers experience, improve inbound call containment rates, decrease handling times and reduce costs.

Download our Visual IVR e-book

Our flowless work

Work process

01.

Modern customers are accustomed to visual interfaces that make interactions simple, straightforward and easy to understand. Bring increased user experience to all customers, energize your organisation with the new visual IVR and create more successful resolutions. Eliminate confusing and cumbersome voice IVR trees with Visual IVR menus.

02.

Visual IVR dramatically reduces time to successful resolution. Intuitive visual interfaces with purposeful automation mean customers find what they’re looking for up to 6 times faster than traditional voice IVR systems. Next-level speed provides incredibly low Average Handling Time and creates happier customers. Visual IVR transforms legacy IVR into modern convenience.

03.

Fast, effective visual interfaces, combined with purposeful automation, increase call containment over traditional IVR alone and deflect common tedious calls away from busy customer service representatives. Digital IVR saves your staff from repetitive calls and decreases staff burnout. Visual IVR allows your team to focus on complex calls where a level of expertise is needed.

Why you choose Us

Cloud Payment Group Benefits

  • Full Service of Payment Arrangement, Debt Collection and Legal Debt Recovery Management.
  • Over 40 years’ experience in all aspects of Debt Collection
  • Advanced Debtor Management Software
  • Automated processes
  • Panel of Legal Firms and Field Agents across Australia and New Zealand
  • Dedicated collections staff assigned to you
  • Results driven business
  • Connect with you debtor 24/7

Our Customers Love Us!

"Cloud have been nothing but a pleasure to work with in regards to the recovery of debt. They have ensured that all accounts have been dealt with professionally and with utmost sensitivity - as we are a medical clinic this is a very important aspect. Cloud are very quick and easy to correspond with, as well as have ensured that our feedback and requests have been heard and followed through with accordingly. Would 100% recommend Cloud onto anyone who is struggling with debt recovery as it feels they can find absolutely anyone regardless of whether they have changed name, address or contact number!"

It is with much enthusiasm that I am writing to recommend the services of Cloud. Although we have only been using them for a fairly short time, we are more than pleased with the service. Stephanie Hughes listened to our requirements as a company, and has implemented a quick and easy change over from our previous agents. Our debt submissions are handled swiftly, and periodic prompts for action are ideal to keep the process moving along. Within a week one submission was paid and cleared, when previous attempts over a couple of months were fruitless. It’s been a pleasure to deal with people who obviously enjoy their work and are very knowledgeable at it, please feel free to contact me.

I have no hesitation in recommending Cloud services. From engaging with Cloud it has been pleasurable, they listened to my requirements and delivered services that maximised my recovery potential. A big issue for my organisation was gaining up-to date contact details and increasing contact with overdue accounts. Cloud thought outside the box and delivered data cleanse on my customer’s which then enabled them to deliver the on-demand app by the smart phone. In only a few months my collection rate has increases dramatically and the need for legal action reduced, I am looking forward to working with the team to implement this earlier on in the process to reduce my days overdue.

I have been dealing with Cloud for some time now and always found them to be very professional and demonstrate utmost integrity. I would gladly recommend Cloud to anyone considering their services.

Cloud Payment Group were formed in December 2017 and bring to the market over 50 years’ experience spread across the Debt Collection, Software and Data industries delivering a unique dynamic approach to an antiquated industry.

Hotline: 1300 549 192

Phone

1300 549 192

Email

info@cloudpg.com.au

ABN

51 623 111 044

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