Services

Debt Collection

"Our focus on advanced technology, brings a much-needed change to the industry".

Services

Early Action is Key

Cloud Collections are unique in our offering of debt collection services. Demonstrating over 40 year's experience in working in partnership with a large number of credit providers and local authorities across Australia.

Using the vast knowledge our staff have garnered over many year's, we have tailored our services to specific industry types. We do not believe that one size fits all and we understand that industries and government departments will vary greatly.

Early action is key to ensure we maximise recovery whilst keeping costs low.

At Cloud Collections we conduct a number of pre-action case checks on accounts to ensure we have the latest data and best information to contact your debtor.

Payment Management

"Payment Management increases your customers experience whilst freeing up your internal resources."

Services

Automated Payment Management allows your customers to pay by integrated payment methods ensuring their experience is seamless and easy, removing the need for paper forms which can act as an obstacle for payment.

Cloud has facilities to take all major credit card payments by recurring or one-off. Our integrated payment gateway has the highest-level PCI Compliance meaning you can rest assured that your customers data is fully secure.

This service can be self-branded, meaning that your customers will still feel at ease dealing with the brand they trust but with an increased customer experience.

Initial payment plans are set in line with organisational policies and Cloud will monitor all arrangements and send regular reminders via SMS and email to keep your account at front of mind.

Legal Services

"Where demands for payment are not successful it may be necessary to commence legal proceedings to secure a positive outcome."

Services

Where demands for payment are not successful it may be necessary to commence legal proceedings to secure a positive outcome.

We will provide commercially sensible recommendations on the most appropriate avenue to escalate recovery action.

We have agreements with and work closely with a panel of solicitors, in every State and Territory, to manage both undefended and defended legal action along with insolvency proceedings, keeping your costs to a minimum.

Your dedicated Debt Recovery Specialist proactively manages all legal files to ensure a quick resolution of the matter.