On Demand App-API Integration
"Cloud Payment Group provides the next generation of debt collection."
Most debt recovery activities are based on antiquated and obtrusive channels such as sending letters, calling repeatedly, sending bland SMS text messages, home visits, or providing a basic customer portal with no dynamic interaction.
The Cloud Payment Group web-app solution offers digital self-service engagement 24/7, providing users with account information, settlement offers, and monthly payment alternatives.
Intuitive visual app-like environment does not require any download.
Seamless integration with the payment gateway and your customer system - which drives the intelligent flow of information.
"Whilst DebtView™ keeps you informed of all activity on your accounts it also allows your customers to have access, manage and pay their accounts 24/7."
Our on-line account management portal, DebtView™, gives our clients 24/7 access to view all activity on their matters on-line, access various management reports, communicate with the dedicated Debt Recovery Specialist, load new matters into our system, and process payments directly to their accounts.
It also gives 24/7 access to your customers to pay their account, propose a payment arrangement and communicate directly with their Debt Recovery Specialist.
Digital Visual IVR
"On-Demand Customer Service Solutions"
Cloud-based solutions enable work-flow automation, rapid deployments, seamless integration to IVRs & back-end systems. This will increase your customers experience, improve inbound call containment rates, decrease handling times and reduce costs.
"Operational Reporting, Business Analytics, & Actionable Analytics"
Understand your customer and build better experiences. Automatically working in the background of every interaction, the Cloud Payment Group Analytics Suite produces actionable intelligence based on customer behaviours and user trends throughout the Cloud Payment Group platform, enabling educated decisions within the Payment Management and Debt Collection workflows. This intel increases contact and payment ratios allowing Cloud to contact your customers in line with the routine.