Analytics Suite
DIVE INTO DATA
"Operational Reporting, Business Analytics, & Actionable Analytics"
Understand your customer and build better experiences. Automatically working in the background of every interaction, the Cloud Payment Group Analytics Suite produces actionable intelligence based on customer behaviours and user trends throughout the Cloud Payment Group platform, enabling educated decisions within the Payment Management and Debt Collection workflows. This intel increases contact and payment ratios allowing Cloud to contact your customers in line with their routine.
Business benefits
Net Promoter Score
Cost Savings
Increased recovery results
Increased customer experience
Increased analytical measures – customer trends
Improved cash flow projections
Improved payment cycle time
Capabilities that grow with you
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User friendly
Beautiful charts and plots make understanding user data simple and easy. Create new actionable analytics streams with the click of a button.
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Omni-channel
Track interactions from every channel all in one place and compare how customers from different sources interact.
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Access controls
Allow limited access depending on different users’ roles. Control what data each user sees with simple controls.
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Seamless integrations
Cloud Payment Group Analytics Suite quickly and seamlessly integrates with any partner or third-party platforms you use to smoothly fit into your workflows.
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Customised dashboards
View every Analytics Suite insight in a customizable dashboard view and easily access deeper levels of data and more specific insights.
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User behavior tracking
Understand user trends and see exactly how every Cloud Payment Group interaction progresses automatically.
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Active alerts
Never miss critical service behaviors or important usage changes with actionable analytics alerts sent directly to your managers.