DIVE INTO DATA
"Operational Reporting, Business Analytics, & Actionable Analytics"
Understand your customer and build better experiences. Automatically working in the background of every interaction, the Cloud Payment Group Analytics Suite produces actionable intelligence based on customer behaviours and user trends throughout the Cloud Payment Group platform, enabling educated decisions within the Payment Management and Debt Collection workflows. This intel increases contact and payment ratios allowing Cloud to contact your customers in line with their routine.
Net Promoter Score
Increased recovery results
Increased customer experience
Increased analytical measures – customer trends
Improved cash flow projections
Improved payment cycle time
See the statistics
The Cloud Payment Group Analytics Suite comes fully equipped with informational graphs, plots, and other tools to track and dig into your data, including user volumes, usage trends, channel insights and cash flow projections.
Tracking and maintaining daily operations is simple and easy with the Cloud Payment Group Analytics Suite. The Cloud Payment Group provides every detail and insight they need to guarantee everything is running smoothly today and stays that way tomorrow.
Shape the future
Learn customer trends and leverage usage data into creating better experiences for customers. The business analytics focuses on constructive insights like which menus customers prefer, what FAQs are viewed the most, and what users comment about the most. Use these contextual insights to emphasise menus, explain important details, and focus on deflecting new customer needs.
Take informed actions
The Cloud Payment Group Analytics Suite notifies business leaders of actionable insights as they happen, enabling fast, informed decision making. Manage active alerts by predetermining benchmarks depending on customisable streams and trends.
Capabilities that grow with you
Beautiful charts and plots make understanding user data simple and easy. Create new actionable analytics streams with the click of a button.
Track interactions from every channel all in one place and compare how customers from different sources interact.
Allow limited access depending on different users’ roles. Control what data each user sees with simple controls.
Cloud Payment Group Analytics Suite quickly and seamlessly integrates with any partner or third-party platforms you use to smoothly fit into your workflows.
View every Analytics Suite insight in a customizable dashboard view and easily access deeper levels of data and more specific insights.
User behavior tracking
Understand user trends and see exactly how every Cloud Payment Group interaction progresses automatically.
Never miss critical service behaviors or important usage changes with actionable analytics alerts sent directly to your managers.