On Demand App- API Integration
"Cloud Payment Group provides the next generation of debt collection."
Most debt recovery activities are based on antiquated and obtrusive channels such as sending letters, calling repeatedly, sending bland SMS text messages, home visits, or providing a basic customer portal with no dynamic interaction.
The Cloud Payment Group web-app solution offers digital self-service engagement 24/7, providing users with account information, settlement offers, and monthly payment alternatives.
Intuitive visual app-like environment does not require any download.
Seamless integration with the payment gateway and your customer system - which drives the intelligent flow of information.
Cloud Payment Group Benefits
Mobile On-Demand: Mobile App download is not required
Improved customer experience
Automates tedious processes
Reduces Average Handling Time
Targeted revenue growth opportunities
Reduced resources
24/7 payment channel
No manual paperwork
Increased contact points
CAMPAIGN WORKFLOW
Creating a campaign includes four main activities:
-
1.Create the campaign
a) Specific Web-App for each campaign (sub-menu)
b) Campaign Details
i. Start & End Date
ii. Promotional Discount
iii. Promise to Pay Details
iv. Etc. -
2. Upload Debtors List
a) Access Credentials
b) Account Details
c) Etc. -
3. Launch
Debt Collection Agency sends messages to debtors
Debtors login and make payments or agree to pay
Zappix updates CRM -
4.Report & Analyse
Partner / Debt Collection Agency can view high-level campaign metrics
Partner / Debt Collection Agency can generate a full report with debtor specific details for each campaign