Debt Collection

Early Action is Key

Our focus on advanced technology, brings a much-needed change to the industry.

Cloud Collections are unique in our offering of debt collection services. Demonstrating over 50 year’s experience in working in partnership with a large number of credit providers and local authorities across Australia.

Using the vast knowledge our staff have garnered over many year’s, we have tailored our services to specific industry types. We do not believe that one size fits all and we understand that industries and government departments will vary greatly.

Early action is key to ensure we maximise recovery whilst keeping costs low. At Cloud Collections we conduct a number of pre-action case checks on accounts to ensure we have the latest data and best information to contact your debtor.

Demands

Cloud Payment Group has the ability to prepare demand letters to inform your debtor of their responsibility to make payment as intended by their agreement. Additionally, we highlight the potential repercussions of failing to make payment within the designated timeframe; adhering to all relevant legislation governing this.

If contact cannot be made within the specified timeframe, we will take the necessary steps to recover the payment from your debtor as soon as possible.

Written

Our account managers are trained to negotiate with your debtor to deliver the best possible outcome. Will reach out via phone with the expectation to resolve the issue. If your debtor cannot meet their obligation we will work with them to deliver the best possible result for you.

If your debtor cannot meet their obligation to pay or demonstrates a lack of determination to clear their account, we will provide you with our recommendations on the necessary steps necessary to recover the funds.

Telephone

Your Debt Collection Specialist will contact the debtor by phone in order to gain their immediate commitment to pay the account. If the debtor is unable to clear the debt immediately, we will establish and manage an instalment plan designed to clear the debt as quickly as possible.

SMS

Where demand letters and telephone demands fail to contact your debtor, our system is set up to manage two-way SMS to increase the likelihood of contact to determine the intention of your debtor.

Email

We can arrange for pre-agreed correspondence to be sent to your debtor as part of the collection workflow. This can assist to quickly communicate the consequences of non-payment.

Field Calls

Our agents are fully licensed, highly skilled and with many years of experience in the field. They work in partnership with us and share our same values and complement our vision to be the best provider of debt collection services in Australia.

Field calls are conducted to:

Confirm an address or personal details where contact could not be made via mail or telephone
To serve legal documents
To determine a debtor’s intention and ability to pay a debt
To assess the assets of a debtor and to make an informed decision regarding a viability of legal action.

Legal Action

The most effective debt recover program involves continued escalation of the collection process.

If your debtor fails to respond to our demand for payment and it is economical to do so, we will recommend the most appropriate course of legal action.

We have expertise in the management of both undefended and defended legal action in all states and territories of Australia. Our experience and size ensure your matters are handled promptly and efficiently, while keeping you updated with the progress along the way.

Insolvency Proceedings

Insolvency and bankruptcy can be complex and requires expertise to ensure you get the best outcomes.

Cloud will arrange for insolvency proceedings to secure assets. If your debtor continues to trade and do business whilst failing to meet their financial commitments one of the most effective ways to bring about a quick solution is to commence wind up proceedings for companies or bankruptcy proceedings for individuals.

We will manage the process for you, from arranging the issuing of documentation through to execution and working with liquidators or receivers.

DebtView™

DebtView™ is our information and communications portal which allows you to stay informed and in control 24/7. It has been designed to deliver improved process flows and enhanced reporting capabilities which enables you to manage your accounts in real time and load matters online.

Through DebtView™ you can obtain an extensive range of specialised reports and view documentation received by Cloud.

To access DebtView™ please click here.

Credit Documentation

The quality of your credit applications terms and conditions directly impacts your ability to recover outstanding debt. Accurately worded terms and conditions, specifically designed to suit your business, improves your chances of recovery, helps reduce your collection costs and maintain healthy cash flow.

Payment Portal

Our payment portal allows your customer to self-service their overdue account to either pay their account in full or negotiate an instalment arrangement.

Your customer has the flexibility to pay online and request contact when it’s convenient for them. Flexibility of this service is totally driven by our clients; the parameters are implemented and the customer then has the option to pay in full or select a suitable arrangement option that is easier for them and meets your needs also. All payments received can be directed immediately to our clients or we can receipt and forward at a frequency that suits.

To access the portal, click here.

General Advice

Cloud maintains a panel of legal experts in all states and territories.

In order to be considered as a provider of legal services to our clients, panel firms must meet and maintain a strict set of selection criteria.

Our buying power, coupled with stringent performance management tools, help ensure Cloud’s clients receive prompt, efficient, cost effective and friendly service.